This weekend our cable went out. So we called the company and waited for a repair person to arrive.
This has happened before, and the quality of the “fix” is never about a company, or its policy or process. It is always directly related to the person we get to fix it. Sometimes that person or team is awesome. They come in, do what they are supposed to do, and triple check their work before leaving. Sometimes that person or team is less than mediocre. They stay for hours, the solution is convoluted (don’t even get me started about when they wanted to run a mile of blue wiring through the house), they bumble from the beginning, and right after they leave the cable goes out again.
So when we called this time, I said out loud, “I hope we get a good crew. Please, let them know what they are doing!”
And I thought about this in terms of AEC teams too. The company really doesn’t matter. Sorry! Not the name, not the website, not the brochures, not even past performance or your reputation on other jobs. ONLY THE RIGHT PEOPLE MAKE THE DIFFERENCE IN HOW HAPPY YOUR CLIENT IS GOING TO BE.
A new hire is the single most important decision your company can make today. Be careful. Ask a thousand questions. Bring them back for a second interview, or third… whatever it takes to make sure they fit your culture and can deliver the service your clients expect, demand, and deserve.
It’s the PEOPLE you have – the good crew! – that are the true differentiators of your firm. Imagine if you had all A-Team players?
We can help you find them.
This has happened before, and the quality of the “fix” is never about a company, or its policy or process. It is always directly related to the person we get to fix it. Sometimes that person or team is awesome. They come in, do what they are supposed to do, and triple check their work before leaving. Sometimes that person or team is less than mediocre. They stay for hours, the solution is convoluted (don’t even get me started about when they wanted to run a mile of blue wiring through the house), they bumble from the beginning, and right after they leave the cable goes out again.
So when we called this time, I said out loud, “I hope we get a good crew. Please, let them know what they are doing!”
And I thought about this in terms of AEC teams too. The company really doesn’t matter. Sorry! Not the name, not the website, not the brochures, not even past performance or your reputation on other jobs. ONLY THE RIGHT PEOPLE MAKE THE DIFFERENCE IN HOW HAPPY YOUR CLIENT IS GOING TO BE.
A new hire is the single most important decision your company can make today. Be careful. Ask a thousand questions. Bring them back for a second interview, or third… whatever it takes to make sure they fit your culture and can deliver the service your clients expect, demand, and deserve.
It’s the PEOPLE you have – the good crew! – that are the true differentiators of your firm. Imagine if you had all A-Team players?
We can help you find them.
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